FREQUENTLY ASKED QUESTIONS

Shopping with us is easy. At Pacific Lumber, we’ve designed to make your experience enjoyable.

Once you’re on our website, browse our collections by the category of your choice.

View our product galleries and select the styles you want.

Choose your size OR submit your measurements on our virtual tailor module.

Click the ‘Add to Cart’ button.

To complete your purchase, proceed to 'Checkout’ To place your order, make your payment. And, you're done! Next, we deliver.

1) When you find an item you wish to purchase, simply select your size (there is a size guide for every item on the product page) or submit your measurements on our virtual tailor module to get custom size.

2)Now create an account by registering with us. This helps us speeds up the ordering process and allows us to keep you informed about your orders and helps in speedy return refund process if the need be.

3)Once you have placed your order you will receive an e-mail and/or a SMS acknowledgement before we initiate our validation process.

At Pacific Lumber, you can shop in multiple ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, new arrivals, all product categories etc.. Else, if you know what you are looking for, use the search box at the top center to search for a specific category of product or a particular product.

Yes , You Have to sign up With us to stay in touch with us to avoid missing out on updates and promotional offers and checkout easily with your saved information like address, contact number and credit cards etc.

Please note that we appreciate your privacy and we do not share any information to any one.

Always be sure that your email address is correct as an incorrect email address is the most common reason for not receiving an order confirmation. It may also be that your email provider has a SPAM filter that blocks certain emails. So you need check spam folder of your email service and mark the email as not SPAM. If you are still unable to find it, please contact our customer experience team to check that your order has been successful.

First you need to login to your account to save items in your cart. In some cases this is because your computer has been set to not accept cookies. Your computer needs to accept cookies as your details and items are stored here.

For Sold-Out/Out of Stock products, you can sign up to get notification via email when the product will be back in stock. Please do submit your email address, so we can notify you once these styles are back in stock. We will check and let you know, if and when we should receive these product again.

Yes. We provide custom size stitching on the website. You can find "Customize" button on the product page. Just click on it and submit your custom measurements as guided in the videos. We will provide you stitching as per your custom measurements.You can request any special requirements at the end of the measurement submission.

We always list detailed information about our styles on the product pages. For more information while shopping, you can use our contact us page to get in touch with us. If you need additional information, send us an email at info@pacificlumber.com - Our Customer Support team should get back to you within 24 working hours

As part of our offers and giveaways, we share gift coupons with you. If you’ve received a coupon code from us, you will find it in your email. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’

All products are sold by the international sizing scheme used by us. To convert this to your usual size, simply click on the 'What size am I?' link which you will find on every product page.

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

All items are in stock unless ‘Out of Stock’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit ZeelClothing.com - your name will appear in a welcome message at the top right hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.

When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.