Cancellations and Returns

Cancellation Policy

Fru-veg believes in helping its buyers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the same day delivery category whose delivery is schedule before 24 working hours of order placed date.
• No cancellations are entertained for those products that the Fru-veg marketing team has obtained on special occasions like Pongal, Diwali, Father Day, Mother Day, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 Working hours of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Returns and Refund Policy

Any return and refund will be Entertained if and only if the team is informed with in 24 Working hours.

Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.

Duplicate Orders

• If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
• If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Replacement Policy

Any request for product exchanges or replacement will be possible under following Circumstances only.

• In case the Wrong item is delivered.
• In Case the delivery conditions are miserable.
• In case the pot deliver is broken( to be informed with in 24 Working hours of delivery along with Supportive Physical evidence like Video or Photo).